EXCHANGE/ RETURN POLICY

 

RETURNS & EXCHANGES 

We want you to shop with confidence. 💗

Impoze Style offers returns and exchanges on eligible items. Returned items must meet our return conditions and will be inspected upon receipt.

If an item is defective and we are unable to provide a replacement because the item or requested size is sold out, we will issue a refund to the original payment method.

IMPORTANT

At this time, we do not offer direct refunds on standard returns, only store credit.

 

For eligible returns or exchanges where the item is not defective, we may provide an exchange or store credit, which can be used toward a future purchase on our website.

Please note: Items must be returned in their original condition and must meet our return/exchange requirements. Items that have been worn, damaged, washed, altered, or otherwise do not meet our conditions may not qualify.

We reserve the right to inspect all returned items before approving an exchange, store credit, or refund.

To initiate a Exchange/ Return, please ensure that the item meets the following criteria:

  1. The item must be unworn, unwashed, and with no signs of wear, including no stains, tears, pilling, or odors.

  2. Shoe Condition: Shoes must be unworn, with No creases, scuffs, stains, or signs of wear. Soles should be clean.

  3. The item must be in its original packaging and neatly packed.
  4. All return packages should be properly labeled with your name and order number and placed securely in a suitable package. 

Once we receive the returned item and verify that it is in the same condition as when it was sent, we will grant you a store credit equivalent to the amount paid for the item. The store credit will be sent to the email attached to your order.

You can use the store credit to purchase another item or select a different size from our website.

Please note:

  1. FREE drop off point at Sovereign on the Boulevard daily Sunday through Saturday. 
  2. The courier company will charge a fee for the pickup and delivery of the new order to your location.
  3. Kindly be aware that returns are not processed on the same day, and returns are processed within 24 hours after receiving back the item/s.

     

    HOW MANY DAYS DO I HAVE TO MAKE A RETURN?

    Via Sovereign on the Boulevard Pickup Point (Jamaica)

    Items should be delivered back to us within 3 working days after pickup date. 

    Via Bearer Service (Jamaica)

    Items should be delivered back to us within 5 working days after delivery date. 


    Via Knutsford Express/Tara (Jamaica)

    Items should be sent back to us within 5 working days after the sent date. 


    Via ZipMail/Post Office (Jamaica)

    Items should be sent back to us within 5 working days after the sent date. 


    International Orders (International)

    Items should be sent back to us within 7 business days after the delivery date. 

    WHAT ITEMS ARE RETURNABLE?

    Most clothing items and shoes are returnable. All Items MUST be returned in the original selling condition, this means that merchandise MUST be unworn and unwashed with tags attached (for items that come with tags) and with no damages or stains, otherwise will be refused. Please note that delivery/shipping fees are NOT refundable. 

    The following items CANNOT be returned:

    • Free gifts or promotional items
    • Items on sale/Items marked FINAL SALE
    • Discounted items and items purchased on promotion
    • Sunglasses
    • Bodysuits
    • Cosmetics and Accessories
    • Swimwear
    • Lingerie
    • Worn items
    • White clothing items
    • Items with scents, deodorant, and signs of wear

     

    FINAL SALE ITEMS

    Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

     

    DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

    • If you receive a damaged, defective, or incorrect item, please report it within 3 days of delivery.

    • We will replace the item at no cost to you or provide a full refund if a replacement isn’t available.

    ARE THERE ANY RETURN FEES?

    All delivery fees that are attracted during the return process is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return costs. Alternatively we have a FREE drop off point at Sovereign on the Boulevard. 

     

    HOW SOON WILL I RECEIVE MY STORE CREDIT?

    • Message us on WhatsApp BEFORE returning your item.

    • Include your name, phone number, order #, email & reason for return.

    • Put the same information inside your package or keep the package sticker intact.

    • Secure the item properly in the original package.

    • Once received, allow 1 business day for inspection.

    • After inspection, your store credit will be issued if approved.

     

    ORDER NOT DELIVERED OR RETURNED TO SENDER (INTERNATIONAL CUSTOMERS)

    In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

    Please ensure that your address is correct when you place your order.

    By completing a purchase with us you are agreeing to our full Exchange/return policy.

    Impoze Style reserves the right to reject any returns/ Exchange where a customer fails to comply with the rules which govern this service.