RETURN POLICY
NO REFUNDS, NO EXCHANGE. STORE CREDIT ONLY.
Impoze Style does NOT offer refunds nor exchanges; however, we will offer a store credit, which you can use towards a future purchase. You can use the store credit to purchase another item or select a different size from our website.
To initiate a return, please ensure that the item meets the following criteria:
- The item must be unworn, unwashed, and with the tag attached in the original condition in which it was sent.
- The item must be in its original packaging and neatly packed.
- All return packages should be properly labeled with your name and order number and placed securely in a suitable package.
Once we receive the returned item and verify that it is in the same condition as when it was sent, we will grant you a store credit equivalent to the amount paid for the item. The store credit will be sent to the email attached to your order.
You can use the store credit to purchase another item or select a different size from our website.
Please note:
- The courier company will charge a fee for the pickup and delivery of the new order to your location.
- Kindly be aware that returns are not processed on the same day, and returns are processed within 24 hours after receiving back the item/s.
HOW MANY DAYS DO I HAVE TO MAKE A RETURN?
Via Bearer Service (Jamaica)
Items should be delivered back to us within 5 working days after delivery date.
Via Knutsford Express/Tara (Jamaica)
Items should be sent back to us within 5 working days after the sent date.
Via ZipMail/Post Office (Jamaica)
Items should be sent back to us within 5 working days after the sent date.
International Orders (International)
Items should be sent back to us within 7 business days after the delivery date.
WHAT ITEMS ARE RETURNABLE?
Most clothing items and shoes are returnable. All Items MUST be returned in the original selling condition, this means that merchandise MUST be unworn and unwashed with tags attached (for items that come with tags) and with no damages or stains, otherwise will be refused. Please note that delivery/shipping fees are NOT refundable.
The following items CANNOT be returned:
- Free gifts or promotional items
- Items on sale/Items marked FINAL SALE
- Discounted items and items purchased on promotion
- Sunglasses
- Bodysuits
- Cosmetics and Accessories
- Swimwear
- Lingerie
- Worn items
- White clothing items
- Items with scents, deodorant, and signs of wear
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
CAN I GET MY MONEY BACK?
For returns we issue store credit only. Refunds are not available.
Unfortunately, sale items cannot be returned.
ARE THERE ANY RETURN FEES?
All delivery fees that are attracted during the return process is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return costs.
HOW SOON WILL I RECEIVE MY STORE CREDIT?
Once we have received your return please allow up to 1 working day for us to properly inspect the items and then your store credit will be issued.
When returning an item it is very important that we know who you are and your reason for returning an item/s. To make a return send us a WhatsApp message stating your reason for returning an item/s (for example: size issue, wrong item/s received) along with your name, contact number, order number and email address. Also, before returning the item/s please indicate your name, contact number, order number and email address in the package or ensure that the sticker placed on the back of your package is still intact and carefully secure items in that same package.
ORDER NOT DELIVERED OR RETURNED TO SENDER (INTERNATIONAL CUSTOMERS)
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
Impoze Style reserves the right to reject any returns where a customer fails to comply with the rules which govern this service.